Replacement Parts
Something cracked, leaking, or missing from your ShowerSoft? Most parts are free under warranty and we cover the shipping. Tell us what you need and we'll get it in the mail.
One form, one business day. You'll get a confirmation email right away and a tracking number once your label is printed.
Replacement cartridges and brine tanks are ordered by email instead. Write to support@showersoftener.com and we'll send you a payment link.
Usually not. Most leaks are a loose fitting or a seated O-ring, and the kit that shipped with your unit has what you need. Walk through the installation guide first and check that nothing is cross-threaded. If it still drips after tightening, request a seal kit.
We review requests by hand, usually within one business day. Once the label is printed you'll get tracking by email. Domestic shipping is typically two to five days after that.
Not for your first replacement. If you've requested the same part before, we'll ask you to confirm your Amazon order so we can look up the original purchase.
Resin wears out with use, so a cartridge that has stopped softening after long service is a consumable rather than a defect. Try a full regeneration cycle first, most "dead" cartridges just need a proper brine soak.